Refund & Cancellation Policy
Last updated: 28 September 2026
This policy applies to every payment for SMI Books, made in the app or on this website, and forms part of our Terms of Use. Please read it before you pay.
1. Try first, then pay
Every new business gets a free trial of all features (currently 30 days) so that you can check, with your own work, that SMI Books suits your business, devices and printers before paying. Please use the trial fully and read the details of the plan you choose, including its features and the number of devices it allows.
2. All payments are final
Because you can try everything first, payments are non-refundable once the plan is activated, including — without limitation — when:
- you change your mind, stop using the app, close your business or no longer need it;
- you used the plan for only part of the period, or did not use it at all;
- you bought the wrong plan, period or number of devices, or a feature is not part of the plan you bought;
- you move to a different plan (an upgrade is a new purchase; no credit or refund is given for the rest of the earlier plan);
- your device, operating system, printer, internet connection or another app does not work as you expected;
- your access was suspended or ended because the Terms of Use were broken.
3. The only refunds we make
We refund only in these cases, and only for the affected payment:
- Duplicate payment — you were charged more than once for the same plan and period. The extra payment is refunded in full.
- Paid but not activated — the money left your account but the plan was not activated and we are unable to activate it within 7 working days of your written request with the payment reference. We will first try to activate it; only if we cannot will we refund that payment.
- Where Indian law requires a refund.
A request must reach us within 15 days of the payment. Approved refunds are made only to the original payment method through the payment provider, within 7 working days of approval; your bank may take longer to show it. We do not refund in cash or to any other account. Our decision after checking the payment records is final, subject only to your rights under law.
4. Cancellation
Plans do not renew automatically, so there is nothing to cancel: a plan simply ends at the end of the period paid for, and the app becomes read-only until you buy again (see the Terms). A plan cannot be cancelled part-way for a refund. You may delete your account at any time (see Delete account); deleting it does not entitle you to a refund.
5. Chargebacks and disputes
Please write to us first — most payment problems are solved within a day. If a chargeback or payment dispute is raised without contacting us, or is found to be unjustified, we may suspend the account until it is settled and recover any amount and bank or gateway charges reversed from us.
6. App-store purchases
A purchase made through Google Play or the Microsoft Store is refunded only under that store’s own refund policy and process.
7. How to ask
Email support@smibooks.in with your business name, the email you sign in with, the payment reference (from your UPI / card / bank app, or Settings › Billing & Plan in the app) and what happened.